Data deletion

Signed-in users can delete their account from the Replymio workspace by typing DELETE into the confirmation prompt. You can also request deletion by emailing support@replymio.com with the subject “Replymio data deletion”. Include the associated Shopify store domain or WhatsApp number. Do not send passwords, API keys, payment details or identity documents.

Account and tenant data

After verifying control of the account or connected business asset, we delete the account’s locally stored tenant data, including conversations, messages, drafts, integration credentials and related sessions. Uninstalling the Shopify app or disconnecting a WhatsApp integration disables that connection and removes its local conversation data; the Replymio account and Shopify connection remain available unless the account is deleted.

Provider records

This process covers Replymio’s copies. Records held by Shopify, Meta or Anthropic follow their own deletion procedures; contact us if you need help identifying a provider request.

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